The general conditions of sale govern the methods and conditions of online purchase through the website www.fass.it/shop and managed by FASS Spa.

The products and services purchased on the Site are sold directly by the Seller.

For further information, you can contact the Seller by telephone at: 0573/84881 or email: info@fass.it

The Seller reserves the right to modify these general conditions of sale at any time; any new rules will be effective from the moment of their publication on the Site and will apply to sales that will be made starting from their publication.

Please read these general conditions of sale carefully before proceeding with each purchase.

Art. 1. Definitions

  • Customer: the Consumer, or a natural person, of age or otherwise capable of acting in accordance with the law, who places an order on the Site for purposes other than entrepreneurial, commercial, artisanal or professional activity possibly carried out subject to the regulations referred to in Legislative Decree no. 206/2005 and subsequent amendments and additions.
  • Order Confirmation: notice sent to the Customer via email, which confirms the definitive details relating to the purchase contract stipulated between the Seller and the Customer.
  • Price: the amount indicated in the Order Confirmation, including VAT and any other tax.
  • Seller: the company FASS Spa, with registered office in Larciano, Via C.A. Dalla Chiesa, 984 VAT no. 01321490474 company with which the Customer concludes the purchase contract
  • Supplier: the same Seller or other company or entity indicated by the Seller.
  • Products: the products present in the electronic catalogue published on the Site, as described in the relevant product sheets and indicated in the Order Confirmation.

 

Art. 2. Responsibilities and reservations

2.1. The Seller reserves the right not to follow up on orders from parties other than the Customer or in any case on orders that do not comply with its commercial policy.

2.2 These Conditions of Sale exclusively regulate the offer, forwarding and acceptance of purchase orders for products between Customers and the Seller via the Site (“Conditions of Sale”).
2.3. These Conditions of Sale do not regulate the supply of services or the sale of products by parties other than the Seller that are present on the Site through any links, banners or other hypertext links.

2.4. Before placing purchase orders for products and/or services from parties other than the Seller, the Customer is invited to verify their conditions of sale. The Seller, in fact, is not responsible for the supply of services by third parties other than the Seller or for the conclusion of electronic commerce transactions between users and third parties.
2.5 In the event of an IT, manual, technical, or any other type of error that may result in a substantial change, not foreseen by the Seller, in the retail price, making it exorbitant or clearly derisory, the purchase order will be considered invalid and cancelled and the amount paid by the customer will be refunded within 14 days from the day of cancellation, after notifying the customer.

2.6. The seller reserves the right to verify and evaluate the correctness and good faith of the customer, in particular in the case of use of promotions or discount coupons. If the customer’s behavior is found to be unlawful and incorrect, the seller will promptly notify it and will proceed with the cancellation of the purchase order.

2.7 These Conditions of Sale are published on the home page of the Site and can be viewed by the Customer at any time before and during the procedure for placing an order.

Art. 3. Conclusion of the contract.

3.1. In order to conclude the purchase contract for one or more Products on the site, the Customer must fill out the order form in electronic format, correctly entering their data as requested in the form itself, and then transmit it electronically to the Seller, following the instructions on the Site.

3.2. To conclude the purchase contract, the Customer may create his/her own “account” (or personal profile) by filling in the forms on the Site, taking care to correctly enter his/her personal data as requested in the electronic registration forms.

3.3. The Customer, in any case, assumes responsibility for the truthfulness and correctness of the personal data entered and released to the Seller during registration and/or sending the order form. It is understood that any damage/delay/inconvenience referable and/or attributable to the incorrectness and/or untruthfulness of the personal data entered at the time of registration and/or subsequently modified may in no case be charged to the Seller.

3.4. The order form contains a reference to the Conditions of Sale and a summary of the main information relating to each Product ordered. In particular, the price (including all applicable taxes and/or duties), the payment methods that can be used and the delivery methods of the products ordered (accompanied by the related costs) are specified.

3.5. Before proceeding with the purchase of the products by sending the order form, the Customer is obliged to carefully read the General Conditions of Sale and the General Conditions of Use. In particular, before the conclusion of the online purchase procedure and payment, the Customer will be invited to read and accept these Conditions of Sale, as well as to print or save an electronic copy and in any case keep these Conditions of Sale in compliance with the provisions of Legislative Decree no. 206/2005 (“Consumer Code”).

3.6. The contract is concluded when, after the Customer has verified the data relating to the order, the Seller receives the corresponding order form electronically. By sending the order form, the Customer unconditionally accepts and undertakes to observe, in relations with the Seller, these Conditions of Sale. If the Customer does not agree with some of the terms set out herein, he or she is invited not to submit the order form for the purchase of products on the site.

3.7. By sending the order form, the Customer confirms that he or she also knows and accepts the additional information contained on the site, in the General Conditions of Use, and in the Information on the processing of personal data.

3.8. The order form will be stored in the Seller’s database for the period of time necessary to process the orders and in any case within the terms of the law.

3.9. The language available to the Customer to conclude the contract with the Seller is Italian.

3.10. The prices of the products may be subject to updates. The Customer is obliged to check the final sale price before sending the relevant order form.

3.11 Once the contract has been concluded, the Seller will take charge of the corresponding purchase order. The Seller may not process purchase orders forwarded by the Customer if sufficient guarantees of solvency are not provided or if the data provided by the latter are incomplete or incorrect. In these cases, the Seller will, with a simple communication, inform the Customer of the failure to conclude the contract, indicating the reasons why it was not possible to follow up on the order.

3.12 In general, all the items on the site are immediately available. However, the Seller cannot in any case be held responsible for the temporary unavailability of one or more products. If specific products presented on the site are no longer available or on sale after the order form has been sent, the Seller will be responsible for communicating the aforementioned unavailability to the Customer, before the Order Confirmation. Without prejudice to what is agreed below (see the Right of withdrawal section), the sending of the order form by the customer is also considered as acceptance of a possible partial delivery, limited to the products available among those ordered, as well as a waiver to request compensation and/or indemnity for this reason. If the Customer has already paid for the full order, the Seller will refund the amount corresponding to the unavailable products according to the methods described below (see the Refund Times and Methods section).

 

Art. 4. Cancellation of Orders

Once the Order form has been sent, it is not possible to cancel orders even if they have not yet been processed, unless the Seller decides to do so.

 

Art. 5. Shipping of Products

5.1. The Seller ships its products via primary express couriers. Delivery takes place, via express shipping, in a number of days that will be communicated each time, starting from the receipt of the order form. In any case, the Seller reserves the right to deliver the products ordered within a maximum of 30 days from the Order Confirmation.

5.2. The Seller undertakes to do everything necessary to respect the delivery times indicated above, but cannot in any case be held responsible for damages or inconveniences caused by any delays.

5.3. The cost for each shipment, associated with an order, will vary based on the following parameters: the place of destination and the total weight of the Products purchased with the single order and will in any case be explicitly stated both during the order transmission procedure and in the Order Confirmation.

5.4 All the above costs are to be understood as inclusive of VAT, in the amount of the applicable law.

5.5 The Customer is required to always check the number and integrity of the packages. In the event of anomalies or damage, the complaint must be made immediately to the courier, refusing the delivery and promptly reporting the incident to Customer Service.

5.6. Delivery via express shipping is intended to be at street level and will be carried out, unless otherwise indicated, from Monday to Friday during normal office hours (from 9:00 to 18:00), excluding national holidays and only on the national territory.

 

Art. 6. Damaged packaging

6.1 Upon delivery by the courier of the purchased Product, the Customer is required to check: that the number of packages delivered corresponds to that indicated in the transport document and that the packaging is intact, not damaged, not wet or otherwise altered, including the sealing materials (adhesive tape or metal straps).

6.2 Upon receipt of the Products, the Customer must:

– ensure that the packaging is intact. Otherwise, the Customer must not collect the Products and leave them with the courier. If this occurs, the Customer is required to promptly notify the Seller in order to proceed with the redelivery of the purchased goods as quickly as possible.

– if the packaging of the Products received is damaged or incomplete, photograph the package so that, in the event of a refund request, the Seller may request such material to verify the actual problem. These photographs must be attached to the notification in the first point.

6.3 Once the courier’s document has been signed for acceptance, the Customer will not be able to raise any objection regarding the external characteristics of the goods delivered and the risk of loss or damage to the Products will be transferred to the Customer in all respects.

 

Art. 7. Payment Rules

7.1. The Seller will only accept payments in Euro currency.

7.2 To pay the price of the products and the related shipping and delivery costs, the Customer may use one of the methods indicated in the order form.

7.3. In the case of payment by credit card, the entire payment procedure will be managed, in complete safety, through “STRIPE”, a technological company that offers an economic infrastructure for financial transactions via the Internet. The Stripe service allows the buyer (the Interested Party) to be redirected to the online payment platform used by the banking institution “Banco BPM Spa”. Consequently, the Seller will never be in possession of any sensitive information (for example, the full credit/debit card number, or the security code).

 

 

Art. 8. Right of withdrawal

8.1. Pursuant to Article 52 of the Consumer Code, the Consumer Customer will have the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, within the terms and with the methods indicated in the following articles.

8.2 To exercise the right of withdrawal, the Customer must send the relevant communication to the Seller

8.3 Once the aforementioned withdrawal communication has been received, the Seller, having verified compliance with the terms for exercising the right of withdrawal, will send the Customer a communication containing the procedure to follow for returning the products. The 14-day deadline is respected if the Consumer sends back the goods/goods before the expiry of the 14-day period. Once the products have been received, the Seller will open a refund procedure if and only if the products have been sent within the established terms (the postmark or the date of delivery to a possible courier is valid for the date) and if the products are perfectly intact and in their original packaging.

8.4 In the event of withdrawal communicated by the Customer according to the methods set out in the previous article, the Seller will reimburse the Customer for all amounts paid by the latter, including those for delivery costs of the Products, where applicable, within 14 days of receiving the withdrawal notice sent by the Consumer Customer. The shipping costs relating to the return of the Product are borne by the Customer. The shipment, until the certificate of receipt in the warehouse indicated by the Seller, is under the complete responsibility of the Customer. If the original packaging and/or wrapping are damaged, the Seller will withhold from the refund due a percentage equal to the respective loss of value of the Product.

8.5 In consideration of the characteristics of the Products sold by the Seller, the right of withdrawal applies exclusively to the Product purchased in its entirety; it is not possible to exercise withdrawal only on one or more parts of the purchased Product.

8.6 The refund of the sums will always be made by the Seller to the person who made the payment (identified as the holder of the credit card used for the purchase or as the holder of the current account from which the bank transfer used for the purchase was made). The Seller, also in compliance with the Consumer Code, reserves the right to withhold the refund until it has received the Products back or until the Customer has proven to have sent the Products back.

8.7 The Right of Withdrawal is considered to have been exercised correctly if the communication requesting to exercise the right of withdrawal contains the order code. The products relating to the order for which the right of withdrawal is exercised are sent to the Seller in a single shipment. In fact, the Seller reserves the right not to accept products from the same order, returned and shipped at different times.
8.8 It is specified that, pursuant to art. 59 of the Consumer Code (Exceptions to the right of withdrawal), this right does not apply to:

– order of Products made to measure or clearly personalized;

– order of Products that risk deterioration or expiry rapidly;

– order of sealed Products that are not suitable for return for reasons of hygiene or related to health protection or that have been opened after delivery.

 

Art. 9. Returns

9.1 The return procedure is opened only following a request by the Customer to exercise the right of withdrawal. In any case, the Seller will verify the actual existence of the conditions necessary for opening a return procedure.

9.2 The returned package must necessarily contain a copy of the Order Confirmation sent to the email address indicated by the Customer or of the waybill present on the package at the time of receipt. Cash on delivery or carriage forward packages will not be collected under any circumstances.

 

Art. 10. Refund methods

10.1 A refund procedure may refer to two different types of situations:

  1.  refund of the total amount relating to an order for which the right of withdrawal has been exercised;
  2.  partial refund relating to an order for which one or more products were unavailable.
    10.2 Whatever the payment method used by the Customer and except as indicated in the withdrawal clause in article 8 above, the refund is activated by the Seller as quickly as possible, possibly using the same payment channel with which the order was placed, unless the Consumer has expressly agreed otherwise

10.3 The refund of the sums will always be made by the Seller in favor of the person who made the payment (identified as the holder of the credit card used for the purchase or as the holder of the current account from which the bank transfer used for the purchase was made).

 

Art. 11. Guarantees

For the legal guarantee relating to the Products, please refer to the specific document published on the site

Art. 12. Customer Service

The Customer may request any additional information from the Seller by contacting Customer Service by telephone or by e-mail using the appropriate form in the Contact area of ​​the site.

 

Art. 13. Applicable law

These Conditions of Sale are governed by Italian law and in particular by the Consumer Code, with specific reference to the legislation on distance contracts and by Legislative Decree 9 April 2003 n. 70 on certain aspects concerning electronic commerce.

Art. 14. Privacy Protection

Information on privacy is contained in the Information on the processing of personal data which is an integral part of these Conditions of Sale. For any other information on our privacy management policy, you can send a specific request to the following email address: fass@pec.it